Mitchell 1 Testimonials



		Glenshaw Auto Service started using the Mitchell Manager software in June of 2006. In the 10 years prior to June of 2006 we were using automotive software that was never updated in either features or programs, and their software support was terrible. After making the switch to Mitchell 1l, the first thing that we noticed was the professional customer support. The in-shop set up to personalize the software and training made the transition easy. Jack's office was always available for everyday questions in learning the new software and is still just as available today. Also, the two day Mitchell 1 Management Training Workshop was packed with useful information to help enhance the power of the software. Mitchell is constantly updating and improving the software to compliment current Mitchell customer needs and ideas. With high speed Internet access to Mitchell 1 OnDemand5.com, you can find any repair information you may need for any particular vehicle in no time at all. From the in depth full color wiring diagrams to step by step diagnostic aids for troubleshooting check engine lights and emission repairs. With the Mitchell 1 ManagementForum you can either chat with fellow Mitchell 1 users or research prior discussions in FAQs in regards to a software question. There are many features of the Mitchell 1 software that stand out. The creation of canned jobs and building parts kits make completing an estimate or repair order a breeze. This feature takes the guess work out of creating the order and is a great time saver, for you don't have to re-type the info into each new R.O. Another outstanding feature is the web link integration with parts stores. You can check your part supplier's inventory, order the part, and place it on the R.O. in one easy step. The time savings is remarkable. We have also found that the reports are extremely useful in giving a clear picture of the business where the profits are highest and where adjustments need to be made. We also decided in Jan of 2007 to implement the Mitchell 1 Integrator to QuickBooks. Prior to this integration, we were manually imputing our daily information into separate accounting software. This feature has saved us unbelievably in time and accuracy of our financial statements. We are currently pursuing opening a second location. The use of the Mitchell 1 software has helped with this decision because of the expandability of the program to allow for future growth such as CRM and ServiceIntelligence. Mitchell 1 software has enabled us to stay ahead of the quickly changing auto repair business. Sincerely, Samuel. W. Concelman Jr, Owner Glenshaw Auto Service Glenshaw, PA. Manager Workshop "After recently attending your workshop in Orlando, I just wanted to take a moment to thank you, and everyone else involved, for a great learning experience. The workshop was very infomative, well organized and enjoyable. I know what it takes to put something like that together and wanted you all to know how much your efforts are appreciated. As you can tell, I enjoy using (and promoting) the Mitchell 1 products and will make every effort to attend another workshop in the future. Thanks so much," Stephanie Taylor Hudson's Import Service, Inc. Mt. Pleasant, SC "I just attended my first shop management user's workshop and I must say that I was very glad I attended. Even after using this software for years, I learned a LOT. I could not wait to get back to the shop and start ""unlocking the potential"", Tim and John did a fantastic presentation. I even joined the user's forum! I hemmed and hawed whether to go to the workhop or not but I am just so glad I did. It was great as I'd said. I've already changed some things in the computer and put some other things in practice to be more efficient around here. Thanks again" Frank Kinsley Tropic Performance Stuart, Florida CRM “It’s certainly kept our regular customers coming in on a more regular basis… more people who are actually doing preventative maintenance.” Pam Moore Moore Automotive, Inc. Marstons Mills, MA “I started seeing the response right away… and it’s been positive for me every month.” “I really like the reports, we not only take a look at the return on investment with the mailers and then seeing the response coming back, but at the same time it helps me to work with my advisors and technicians to show our average tickets and when these customers are coming back how we are doing.” Dennis Slewoo, Owner USA Auto Service Modesto, CA “We are seeing more maintenance work; we’re getting a good return in our customers especially with the coupons that we’ve been issuing out through the CRM programs.” “… I have some customers coming in within one mile. Or they’ll laugh, they’ll say, ‘I picked this up and out of curiosity I went to my vehicle and checked the mileage and it was within 300 miles!’” “I feel very good. I can’t tell you how satisfied I am, and glad that you guys offer such a program and that I’ve implemented it into my business. It has helped me a lot. I’m very thankful for it.” Dalon Pobran, Owner Inland Trucks and Cars Murietta, CA “I can say that since CRM, our customer loyalty has improved greatly. Loyal customers spend an average of 3 times as much as new customers and you spend no money to get them in door… CRM alone has increased out business sales by at least 15% - it’s amazing how much money a customer is willing to with just a small coupon discount or how many people return for recommended maintenance work because of a simple postcard.” Jim Altvater Bridgeville Automotive Pittsburgh, PA “Most people understand the whole oil change situation… but with reminder cards, they see a coupon for a coolant flush or something and ‘Oh, I don’t know it I’ve ever had that done, should I be having this done?’ So I’m getting more of the scheduled maintenance the cards remind them to do.” Pam Moore Moore Automotive, Inc. Marstons Mills, MA Having been assigned to take over this responsibility, I’ve had the good fortune of working with Kyung Choi, a CRM Marketing Agent. Kyung patiently walked me through the reporting process and all the benefits Mitchell 1 had to offer. The online reports provide valuable up to date information. They show our dollars at work and where we’re lacking so we are able to remedy the problem quickly. Kyung often initiates calls reminding me to update our offers and postcard art so that they correspond with the season. The postcard art is so creative, eye catching, and better than I’ve seen out there. Not only does Kyung help us make use of all that Mitchell 1 has to offer, he even provided input on how we may better utilize a poor marketing program with another vendor. Kyung and the CRM support team are an integral part of our company’s advertising and ensure that our dollars are spent wisely with the desired return. MTA Automotive Vancouver, WA ServiceIntelligence “The response we have received form our customers thus fa has been all positive. They like the fact that we are tracking their vehicle’s service needs and we give them a report that they can see in black and white what the next service may be. I am certain that ServiceIntelligence will enable us to more our business to the next level of service.” Jim Altvater Bridgeville Automotive Pittsburgh, PA “We just added ServiceIntelligence 3 months ago and, as usual, I was pleasantly surprised at the difference it’s mad already, I always felt we did a good job of performing maintenance checks on all vehicles in our shop, but with the SI vehicle report sheets we can guarantee a consistent level of checks every time.” Jim Altvater Bridge Automotive Pittsburgh, PA “I have some customers coming in within one mile (of their posted milage). Or they’ll laugh, they say I picked this up and out of curiosity I went to my vehicle and checked the milage and it was within 300 miles!” Dalon Pobran Inland Cars and Trucks Marstons Mills, MA We are very excited about the ServiceIntelligence system. Last week alone we sold an extra $1,000 in recommended service through the ServiceIntelligence Reports. Jay Meir, Owner Excel Automotive Houston, TX DataProtection We had to use it last week and we are sooooo glad that we had it. We had corrupted files or something. It only took about half an hour starting at the phone call to finish. Luckily I only had a few invoices from the day to re-enter. Adam Jadovitz A&M Auto Lake Elsinore, CA

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